If on a tough day you are the only person available to handle the customers, you should try and work to the maximum of your ability to satisfy customers.

There are few tips for Dealing with Customers

• 1. Listen to Customers : Sometimes, customers just need to know that you’re listening. If they’re confused or have a problem, by lending a listening ear, you’re showing that you care and that you’re not dismissing them.
• 2. Apologize : When something goes wrong, apologize. It’s amazing how calming the words “I’m sorry” can be. Don’t engage in fault-finding or laying blame, but let them know you’re sorry they had a problem. Deal with the problem immediately and let the customer know what you have done.
• 3. Take Them Seriously : Make customers feel important and appreciated. No matter how ridiculous a question may sound to you; it’s important to the customer. If they feel like they’re being laughed at, or spoken down to, they will not purchase anything. Customers can be very sensitive and will know whether or not you really care about them.
• 4. Stay Calm : Difficult as it is sometimes, it is important to stay calm. Your calming approach will help your customer stay calm too. They will feel like you’re in control of the situation and that you can help solve their problem.
• 5. Identify and Anticipate Needs : Most customer needs are emotional rather than logical. The more you know your customers, the better you become at anticipating their needs. Communicate regularly so that you’re aware of problems or upcoming needs.
• 6. Suggest Solutions : Have a menu of calming remedies which you and your employees can use. Whether it’s purely a refund or return, or if it’s coupons or a free service. By agreeing in advance the scenarios where you will provide these remedies, and how much you’re willing to spend, you will be able to speak calmer and more confidently when offering the solution.
• 7. Appreciate the Power of “Yes” : Always look for ways to help your customers. When they have a request (as long as it is reasonable) tell them that you can do it. Figure out how afterwards. Look for ways to make doing business with you easy. Always do what you say you’re going to do.
• 8. Acknowledge Your Limits : Yes is a powerful word but if you’re unable to fulfill a request: know your limits. You can’t be everything to everyone. If you don’t think you can fulfill the request, help them find an alternate remedy. Whether that remedy is your business or another, they will appreciate the extra mile you went to help them, and will recommend your business to their network.
• 9. Be Available : Customer service is no longer just about face-to-face contact and telephone. If you’re working in an industry or marketplace where customers are constantly online, you need to amend your service delivery to incorporate that. It does not need to be a dedicated help desk twitter handle, simply make sure you respond promptly and informatively to clients on your main business Facebook page or to your Twitter account.
• 10. Get Regular Feedback : Feedback is a great way to grow both your business and your skills. Provide ways for customers to give feedback, whether it’s a follow up email or phone call, a suggestions box or something more fun and innovative.

Clearly, an ideal professional is expected not to shirk his duties but to work hard and strive to satisfy his customers/clients.

Hence the correct option is D.

If in an examination hall, you find that the question paper is too tough to be answered satisfactorily by you, the best thing to do for you is to try to solve the questions as much as you know with a cool head.

This is the most important thing because when we appear in an examination with proper preparation but the question paper comes very tough then sometimes we lose our confidence by just reading the paper once. We start thinking that how would we get passed, this paper is very tough etc. So first thing you should try when you get a paper in your hand which looks tough at the first sight is to Calm Your Nerves and then read the question paper again. Search the questions that you can answer properly or even partially because in tough exams every mark counts. We assure you that when you read the paper with your cool and calm head then you will definitely see some questions that you can answer.

Clearly, an ideal students shall never be expected to create a row over such an issue or try to copy the answers. Also, a situation can best be tackled by not creating  panic rather trying to solve it with a cool head.

Hence the correct option is D.

If your friends like smoking and influence you to do the same. than, you should refuse to smoke.

As we know very well that Smoking causes cancer, heart disease, stroke, lung diseases, diabetes, and chronic obstructive pulmonary disease (COPD), which includes emphysema and chronic bronchitis. Smoking also increases risk for tuberculosis, certain eye diseases, and problems of the immune system, including rheumatoid arthritis.

Clearly, one should have a strong will - power so as not to yield to easy temptations and indulge in any activity that shall later prove to be harmful.

Hence the correct option is B.